Refund & Cancellation Policy

Every plan starts with a payment. We begin setting up your account and doing the work as soon as that payment clears, which is why there is no trial period.

All plans have a three month minimum term. When you sign up you are committing to three monthly payments. Those three payments are not refundable, because the setup and build work happens in the first weeks and cannot be undone.

From month four the plan is month to month and renews automatically on the same date each month. Once a month starts, that month's fee is non refundable. We do not give partial month refunds.

Email bryan@marsal-studios.com or text (516) 755-3267 at least 24 hours before your renewal date. We will confirm in writing and stop future charges. There is no cancellation fee and no phone call required.

If you were charged the wrong amount, charged twice, or charged after you cancelled, tell us and we will refund it in full, usually the same day. That is not a favor, it is just fixing our error.

Please contact us before disputing a charge with your bank. Nearly everything gets sorted out in one message. If you do file a dispute we will provide our records to the card network, and service may be paused while it is reviewed.

Approved refunds go back to the original card through Stripe. Banks usually post them within five to ten business days.